note to self: remember no matter how bad life gets, there is always beer!
i must have accidentally flipped a bit today, while ordering some new shoes today at zappos.com. the zip code in my shipping address ended up having a 5 in it, where it should have been a 4. i noticed the error 2 hours later, and sent an email to their customer service department, and quickly received an automated reply saying that if the issue was time-sensitive (like an incorrect shipping address) to call the directly. i did that. my phone call was quickly answered by a customer service rep who was awesome. i gave her the information about my order and my problem. she looked everything up and told me that my shoes had already been given to fedex for shipping. then she put me on hold while she gathered some more information. when she returned, she told me that she would write herself a note to check on the status of my order throughout the day, and as soon as it showed up in their system with a tracking number, would make a call to fedex to have the zip code changed. then she told me would call me and let me know the status of what/wasn’t going on. she even asked me where i was located to find out if calling at 7pm (10pm est) was too late. then i thanked her, and she thanked me for being a customer.
i haven’t experienced customer service like that in a while. someone who was friendly, helpful, and willing to go the extra mile. it was really great. i might even write a thank you email.
update: i received the a call from the cs rep and the shoes themselves, as promised, on friday.