dressed in expensive fashions, to look like they crawled out of coffins

today, i returned from vacation :(

a couple weeks ago, i ordered some new shoes from zappos.com. short story is that i futzed up the order, but it was saved by one of their awesome customer support reps. anyway… when i unpacked my laptop this morning, i noticed a envelope sitting on my desk. i opened it up, and found a “thank you” card from the same cs rep that fixed my order, letting me know that she had noticed that my order had been delivered successfully, and that if i had any other problems/questions to call. when i finished reading it, i was amazed. their customer support rules.

4 Responses to “dressed in expensive fashions, to look like they crawled out of coffins”

  1. Simon Says:

    Wow, I wish I could customer support from half the people I talk to half as good as what you’re getting from zappos! Maybe I’ll give them business just for the hell of it!

  2. Artie Says:

    That’s pretty awesome. However, are we all getting too old to wear skateboarding shoes? I’ve been thinking about getting some nice grownup shoes.

  3. Brian Callahan Says:

    i think she wants your body.
    i had no idea you were back in the blogworld again.
    refreshing!

  4. Debora Cortez Says:

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